Please email me at rhona@matterandghost.co.uk if you cannot find an answer to your question.
Standard Delivery via Royal Mail first class post. For orders under £50 the postage is £2.50. Any orders over £50 will be sent free of charge, via some form of trackable delivery. Royal Mail first class post takes up to 3 working days to be delivered - I'll send an email when your package has been dispatched.
Once I've sent an item, the Royal Mail are responsible for delivery. I always post on time and keep proof of postage.
If for some reason you're not happy with your order, just let me know and I'll try to fix the issue. If you would like a refund, then please return your unused item, in the same condition that it was purchased, and in the original packaging, with proof of purchase, within 30 days.
Please bear in mind that you are responsible for paying for any return shipping costs for returning an item. Any refund will have the cost of return shipping deducted.
Please note, however, I cannot refund any made-measure/bespoke/special orders, unless there is a defect.
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